Why ShoreTel?

ShoreTel is the fastest growing IP PBX company worldwide and the industry leader in customer satisfaction. ShoreTel's unique architectural approach to IP telephony delivers unmatched reliability, scalability and manageability, plus a user interface that sets the standard for ease-of-use.

Highest Customer Satisfaction

For the third consecutive year, ShoreTel has scored highest in all categories as reported by an independent analyst firm, Nemertes Research, in their 2006 Benchmark Report "Convergence & Next-Generation WAN Technologies" (February 2006).

·         Value

·         Technology

·         Ease of installation and troubleshooting

·         Performance

Lowest Total Cost of Ownership - From Startup to Maintenance

Nemertes Research also concluded that ShoreTel has the lowest-cost solution, both overall and in each expense category.

·         Capital Cost

·         Operational Startup Cost

·         Annual Maintenance Cost

Cost Savings Details

Total Cost of Ownership (TCO)

Add all these costs up, and, not surprisingly, ShoreTel delivers the lowest total cost of ownership for any vendor.

 Sites < 1,000 users

ShoreTel is one-half the TCO of the closest manufacturer

Sites > 1,000 users

ShoreTel is almost 25% less than the nearest manufacturer

A ShoreTel system pays off in two major ways - from the actual benefits of the system (superior ease-of-use, performance, and overall customer satisfaction) - to pure economics - the lowest Total Cost of Ownership.

IP Telephony

What's the Difference: VoIP vs. IP Telephony

VoIP is a generic term for using IP data networks like the public Internet to transmit voice traffic, thereby saving long distance and toll costs by bypassing traditional phone companies. IP telephony uses a private IP network - a company's IP data network - for voice calls, delivering the cost and scalability benefits of VoIP while avoiding the unreliability of the Internet.

IP Telephony's Business Benefits

IP telephony (IPT) offers a viable alternative to the legacy voice exchange, delivering improved application integration, scalability, and multi-site management. It is precisely these features that make this rapidly-maturing technology so attractive to organizations seeking to reduce costs, increase productivity and improve customer relations.

·         Reduced long-distance telephony charges

·         Lower capital costs

·         Lower management and administrative costs

·         Reduced complexity

·         Improved integration of distributed business entities

·         Ease of combining voice applications with other business systems

Product Overview

The ShoreTel system is a fully distributed IP phone system with no single point of failure. Call control is distributed to intelligent gateways - called voice switches - and voice applications, including voicemail and automated attendant, run on standard server hardware from anywhere on your IP network. The result is a single-image system across all geographies, with complete feature transparency. The days of multiple PBXs, voice mail systems, automated attendants, and ACD systems are over. With ShoreTel, the phone system is distributed, the voice applications are integrated, and the management interface is best in class.

The ShoreTel Advantage

Award-winning ease of use

An intuitive interface gives users control over complex system functions. ShoreTel systems break the common 80-20 rule, enabling 80% of users to leverage 80% of system features.

Best in class management

Ideal for multi-site companies, a single-view interface enables a global, multi-site IP phone system to be managed from anywhere with very little effort. Moves, adds and changes can be implemented in just a few keystrokes.

Distributed reliability

ShoreTel IP phone systems are built on a distributed, embedded hardware platform with no single point of failure. IP phone and PSTN failover further ensure five-nines reliability and feature transparency.

IP Phone System

ShoreTel's phones, switches, and software are designed to provide easy deployment, rapid flexibility, and world class quality. The design of ShoreTel's IP phones provide the ultimate in ergonomic and aesthetics design, as well as superior audio quality. ShoreGear voice switches are purpose-built appliances with no moving media, delivering unmatched availability.

Telephones

ShoreTel offers a wide range of telephones to provide the right solution for each application - be it an executive, executive assistant, operator, ACD agent or supervisor, or general office user. ShoreTel phones provide end users the features and quality they demand, and are pre-configured to match the ShoreTel system to eliminate configuration issues during installation.

 Voice Switches

Call management is provided by ShoreGear Voice Switches. They are highly reliable, intelligent devices that unify communications across multiple enterprise locations, by connecting to IP and Analog phones.

System Management

ShoreWare Director is a browsed-based network management tool that provides a single management interface for all voice applications across all locations. When you add a new user on the ShoreTel system, the user gets an extension, a mailbox, an auto-attendant profile, can be added to an ACD group, and even gets an email to download their desktop software - all from a single management screen.

·         Plug-and play installation

·         Integrated software distribution

·         Ease of administration and maintenance

·         SNMP Support

·         Call Detail Reporting

·         On-line documentation

Unified Messaging

The ShoreTel system provides a complete messaging solution including voice mail and automated attendant, along with unified messaging tools for users. The solution scales seamlessly up to 10,000 mailboxes which can be centralized or distributed across a network on standard servers.

·         Voice Mail

·         Unified Messaging

·         Follow Me/Find Me

·         Call Handling Modes

·         Email Notification

·         Automated Attendant

Desktop Applications

From call-handling to unified messaging - from distributed call agents to seamless telecommuting - ShoreTel desktop applications lower the barrier imposed by traditional telephony solutions while giving your workers the tools they need to be successful.

ShoreWare Call Manager gives users access to all the features of their IP PBX directly from their Microsoft®® Windows desktop. Personal Call Manager puts an intuitive telephone management tool in the hands of every user, while Advanced Call Manager adds integrated presence awareness, call recording, and more.

·         Seamless integration with Outlook

·         Presence-awareness

·         Show-me conferencing

·         Intuitive user interface

·         Easy adaptation to different telephone environments

·         Integrated SoftPhone

Operator Console

The ShoreWare Operator Call Manager software delivers the information and control features that enable businesses to cost effectively give callers a "high touch" level of personalized attention. Company operators, executive administrators, and departmental receptionists can all use this flexible call administration software to provide optimum service to callers.

·         Call routing information

·         Presence information

·         Multiple transfer options

·         Extension monitoring

Converged Conferencing

ShoreTel's Converged Conferencing delivers a next-generation internal collaboration solution that pays for itself through the elimination of expensive audio and web conferencing services. An intuitive, easy-to-use interface brings audio conferencing, desktop/application sharing, instant messaging, virtual meeting rooms, on-line presentations, and multi-media recording together in one solution.

·         In-house conferencing appliance

·         Integrated web collaboration

·         Dial-out capability

·         Secure audio and web conferencing

·         Side bars

·         IM integration

·         Conference recording

·        Outlook integration

·        Linux-based appliance, web-based solution