Pyramid Communication Services Inc.

Background

Pyramid Communication Services, Inc. (PCSI) formed in 1998, is a provider for telecommunications equipment and services. From the start, Pyramid has been a service-oriented resource to Business Services Partners (Nortel Partners in particular), providing technical support for installation projects anywhere in the United States and support for Warranty and Maintenance work-orders or Systems Upgrades in our coverage areas. Providing technical support to other telecommunication companies has been at the heart of Pyramid, and understanding the needs of major telecom service providers in supporting their customers with professional and conscientious technicians, engineers and system design specialists has enabled Pyramid to forge strong bonds with the largest telecommunications resource providers in the country, and to expand from two small offices in Texas to coverage areas throughout Texas and the Southwest.

One of the first companies to be awarded the SSCP designation by Nortel for attaining the high level of certifications and specifications required to support the Nortel product line as a contractor, Pyramid has moved on to become a distributor for Nortel Networks, and has added Cisco Systems and Shoretel to our product offerings. The addition of these products to our sales base also enables PCSI to offer technical support for Business Services Partners as well. Please review the following information to help determine how Pyramid Communication Services, Inc. may best be of assistance to you.

Overview

Pyramid Communication Services, Inc., a Nortel Networks Elite Business Partner and Cisco Systems Premier Partner, offers manufacturer certified field technicians for installations, maintenance, and service offerings for National Distributors, Regional Operating Companies and Independent Communication Companies. Pyramid offers turnkey solutions that include database collection, programming, training, project management, maintenance coverage and Level 1 technical support for our field technicians from our National Operations Center.

Pyramid Coverage Areas

Pyramid offers unmatched quality Installation and Service coverage with Nortel Certified technicians located in the following areas:
Texas
• Dallas-Ft. Worth*, Austin, El Paso, San Antonio, Houston, Beaumont, Midland, McAllen
Arizona
• Phoenix, Tucson
Arkansas
• Little Rock, Hot Springs, Bentonville
Colorado
• Denver, Colorado Springs, Pueblo, Boulder, Fort Collins
Kansas
• Wichita, Kansas City
Louisiana
• New Orleans, Baton Rouge
New Mexico
• Albuquerque
Oklahoma
• Oklahoma City, Tulsa
Utah
• Salt Lake City, Orem, Ogden, Provo
In addition to these areas offering Service (Warranty and Maintenance) coverage, PCSI will provide Certified installation services throughout the United States. Pyramid also has Qualified Contracting Partners in many other areas that can provide services ranging from maintenance and work orders to full turnkey installations.
* Corporate Office

Installation and Maintenance Services
• Nortel Communication Server 1000
• Nortel Option 11C through 81C PBX
• Nortel BCM and Norstar
• Nortel Communication Server Telephony Manager
• Nortel Optivity Telephone Manager
• Nortel Call Pilot Voice Mail System
• Nortel Contact Center Server
• Nortel Express Contact Center Server
• Cisco Installation and Maintenance Service
• Cisco Call Manager
• Cisco Router and Hub Installation
• Cisco Network Installation and Maintenance
• Voice Over IP Network Installation (VOIP)
• Database Gathering
• User and Administrative Training
• System Upgrades and Moves
• Moves, Adds and Changes (M.A.C's)
• Remote Monitoring
• On Site Technicians
• Project Management
• Site Surveys

Technical Expertise
Pyramid’s strong growth as an installation partner for company has come through the recruitment, retention continued training of highly qualified and certified technicians. These certification’s allowed Pyramid to be one of the first company of its type to gain the recognition and certification from Nortel as a “Supplemental Services Contract Provider”, (SSCP) to provide installation and maintenance services on the entire product line of Nortel Networks. In June of 2002, PCSI was given a “Premium Partner” status, and in 2006 achieved the highest level of partnership “Elite Advantage Partner” from Nortel.

With technical expertise in the complete Nortel product line, PCSI has over 50 certified technicians and a skilled and experienced team of System Design Specialists (SDS). Over forty of these technicians are certified on Nortel products. Highlights of these certifications include:

• Meridian 1 Installation and Maintenance Certified
• CS 1000 Certified
• Contact Center Certified
• Optivity Telephony Manager Certified
• Call Pilot Certified

Accomplishments

• Over 10,000 lines installed for a major North American Airline in various locations including their corporate headquarters, DFW Airport, Tulsa, Oklahoma, Los Angeles International Airport and O’Hare Airport in Chicago.
• Over 2,000 lines installed at a military base in Yuma, Arizona
• Over 3,000 lines installed at a major medical center in Denver Colorado
• Over 1,500 lines installed at the Corporate headquarters of a large telco in Kansas City, Missouri
• Over 1,500 lines installed at a memorial hospital in New Orleans, Louisiana
• Over 10,000 lines installed for a School District in Austin, Texas